Жалоба на почту россии в роспотребнадзор: образец и порядок составления заявления, правила обращения

О нарушениях прав потребителей EMS Russian Post, филиал ФГУП «Почта России»

Так, только в январе 2013 года в территориальный отдел поступило 95 обращений граждан на ненадлежащее качество оказания указанных услуг.

Основной причиной обращений являются:

• нарушение сроков доставки почтовых отправлений;
• обман и введение в заблуждение относительно мест нахождения и прохождения почтовых отправлений;
• дата и время доставки почтовых отправлений курьером получателю;
• хищение вложений из почтовых отправлений.

Как показала правовая экспертиза обращений, ни к одной жалобе, поступившей в территориальный отдел, не приложены документы либо их копии, подтверждающие нарушения прав заявителей, что предусмотрено п. 2 статьи 7 Федерального закона от 2 мая 2006 года № 59-ФЗ «О порядке рассмотрения обращений граждан Российской Федерации».

Указанное  является необходимым условием для установления фактов нарушения прав потребителей, принятия решения о проведении внеплановых контрольно-надзорных мероприятий и применения к виновной стороне мер административного пресечения по их результатам.

Помимо изложенного, как следует из обращений граждан-потребителей, претензии к EMS Russian Post, филиал ФГУП «Почта России», предъявляются ими на официальном сайте компании по форме обратной связи, которая не содержит реквизитов, установленных правовыми актами Российской Федерации.

В частности, порядок предъявления претензий операторам почтовой связи определён «Правилами оказания услуг почтовой связи» (далее – Правила), утвержденных постановлением Правительства Российской Федерации от 15 апреля 2005 года № 221.

Так, п. 54 Правил устанавливает обязательную информацию, указываемую в претензии:

 

• данные документа, удостоверяющего личность заявителя;
• вид почтового отправления;
• номер почтового отправления или почтового перевода;
• дату и место приема;
• место назначения;
• сумму объявленной ценности или подробный перечень и стоимость пересылавшегося вложения;
• адрес и полное наименование отправителя и адресата;
• вид упаковки.

 

По указанным выше обстоятельствам привлечение территориальным отделом EMS Russian Post, филиала ФГУП «Почта России», к административной ответственности не представляется возможным.

Кроме того, статья 37 Федерального закона от 17 июля 1999 года № 176-ФЗ «О почтовой связи» устанавливает, что в случае отказа оператора почтовой связи удовлетворить претензию, либо в случае его согласия удовлетворить претензию частично, либо в случае неполучения от оператора почтовой связи ответа в сроки, установленные для рассмотрения претензии, пользователь услуг почтовой связи имеет право предъявить иск в суд или арбитражный суд, что делает возмещение ущерба гражданам практически невозможным в силу слабой юридической грамотности пользователей услуг почтовой связи.

В сложившейся ситуации территориальный отдел проводит разъяснительную работу с гражданами, обращающимися с жалобами в отношении EMS Russian Post, филиал ФГУП «Почта России», разъясняя нормы правовых актов Российской Федерации в сферах защиты прав потребителей и оказания услуг почтовой связи, а также порядок действий граждан в случаях нарушения их прав.

Вместе с тем, учитывая массовый характер обращений потребителей, содержащих жалобы на действия EMS Russian Post, филиал ФГУП «Почта России», территориальный отдел полагает, что данные нарушения носят системный характер и рассматривает их как нарушение прав неопределённого круга лиц.

В этой связи территориальный отдел обратился в Никулинскую межрайонную прокуратуру ЗАО г. Москвы с целью организации и проведения совместной с органами прокуратуры проверки деятельности EMS Russian Post, филиал ФГУП «Почта России», для принятия в случае подтверждения нарушений мер административного реагирования и дальнейшего обращения в суд с иском о защите законных прав и интересов неопределённого круга лиц.

Обращаем внимание граждан-потребителей услуг почтовой связи, что в случае хищения вложений из почтовых отправлений, утраты почтовых отправлений EMS Russian Post, филиал ФГУП «Почта России», следует обращаться с заявлениями в органы внутренних дел (полицию) по месту совершения преступлений.

Розыск почтовых отправлений также не относится к компетенции органов Роспотребнадзора.

Куда жаловаться на Почту России? Советы юриста

 

Знаете ли вы, что около 40% жалоб в Роскомнадзор связаны с работой Почты России? Именно такая цифра была названа в отчете Минкомсвязи РФ несколько лет назад. За последнее время качество обслуживания существенно улучшилось, но полностью проблемы не исчезли: в некоторых отделениях вы до сих пор можете столкнуться с хамством, некомпетентностью или равнодушием работников почты.

Как защитить свои права? В этой статье мы расскажем, куда и как вы можете пожаловаться на работу Почты России, чтобы ускорить решение проблемы.

 

Жалоба на Почту России онлайн

Развитие технологий не может не радовать: сегодня у клиентов Почты России есть возможность подать жалобу и получить официальный ответ, не выходя из дома или офиса.

Если у вас есть претензии к работе почты, вы можете оставить жалобу в общественной приемной на официальном сайте Почты России. Для того чтобы обращение было рассмотрено, вам необходимо заполнить простую анкету, в которой должны быть указаны следующие сведения:

• Ваши фамилия, имя и отчество;
• Адрес электронной почты;
• Тема вашего вопроса;
• Текст обращения.

Для подтверждения своих слов, к жалобе вы можете прикрепить дополнительные материалы, которые помогут более полно раскрыть суть вашего обращения.

 

 

Обратите внимание! При составлении жалобы мы рекомендуем придерживаться общих правил оформления официальных документов: ваше обращение должно быть лаконичным (не более 2000 знаков) и содержать конкретные жалобы и/или предложения. Помните, что заявления, содержащие нецензурные выражения, жаргон или угрозы, могут быть не приняты к рассмотрению.

Перейти на сайт «Почты России», чтобы отправить жалобу >>>

 

 

Альтернативные способы подачи жалобы на Почту России

Несмотря на некоторые недостатки, Почта России идет в ногу со временем и стремится улучшить обратную связь с клиентами. Так, на обновленном сайте почты можете оставить жалобу (или просто задать вопрос) онлайн-консультанту и получить ответ в течение 1-2 минут.

Кроме того, у Почты России есть очень удобное мобильное приложение, с помощью которого у вас получится не только отследить письмо или посылку, но и оставить отзыв о работе почтового отделения.

 

 

Также вы можете обратиться в службу поддержки клиентов Почты России по телефону горячей линии 8-800-2005-888.

 

Читайте также: 

---

Дата публикации материала: 12.07.2020

Последнее обновление: 12.07.2020

90000 Rospotrebnadzor 90001 90002 90003 International cooperation is deemed to be one of the most important areas of activities of Rospotrebnadzor. 90004 90005 90002 Rospotrebnadzor is continuously developing and increasing multilateral and bilateral cooperation with international organizations and foreign state agencies, which are responsible for the sanitary and epidemiological welfare of the population. In particular, active work is carried out in conjunction with The World Health Organization, The Joint United Nations Programme on HIV / AIDS (UNAIDS), The United Nations Children’s Fund (UNICEF), The United Nations Environmental Programme (UNEP), Codex Alimentarius Commission and others.90005 90002 One of the most important international areas of Rospotrebnadzors activities consists of providing technical assistance to other nations in combating infectious diseases on bilateral basis. In this context priority is given to the CIS region and Shanghai Cooperation Organization where a variety of programs on the fight against measles, poliomyelitis, and HIV / AIDS are carried out. 90005 90002 Administrative Agreements to the Memorandums of Cooperation have been signed between Rospotrebnadzor and Ministries of Health of Armenia, Azerbaijan, Belarus, Kirghizia, Tadzhikistan, Uzbekistan, Vietnam and Mongolia.90005 90002 Rospotrebnadzor is also the National Coordinator for WHO International Health Regulations (2005) in the Russian Federation and the National focal point of INFOSAN. 90005 90002 There is also extensive cooperation between Rospotrebnadzor and Directorate General for Health and Consumers Protection of the European Commission (DGSANCO). 90005 90002 To reiterate, Rospotrebnadzor is committed to systematically and thoroughly developing the major mechanisms of government policy related to the assurance of sanitary and epidemiological wellbeing of the population, timely detection and control of outbreaks of infectious diseases, and consumer rights protection.90005 .90000 Russia’s airlines plan to resume international flights from July 15 — reports — RT Russia News 90001 90002 Waiting to fly to Russia? There’s finally good news. The country’s Federal Air Transport Agency plans to resume international flights from July 15. That’s according to news agency TASS, citing a source ‘in one of the airlines.’ 90003 90002 90005 «Yesterday, a meeting was held at the Federal Air Transport Agency, during which it was decided to propose resuming international air traffic from a number of cities of the Russian Federation from July 15 to 15 countries,» 90006 TASS’s source said.90005 «The Federal Air Transport Agency plans to send its proposals to [Russia’s Consumer Rights Watchdog] Rospotrebnadzor.» 90006 90003 Also on rt.com Grounded planes and empty beds: Russia’s tourist industry has lost at least 20 BILLION DOLLARS due to Covid-19 90002 This information was further backed up with details emerging from news agency Interfax, which confirmed that Russian airlines are exploring the possibility of resuming international passenger flights.According to Interfax’s source, several large carriers are working out how to restart air traffic to international destinations, 90005 «subject to stable positive dynamics.» 90006 The source also stated that flights to and from Eurasian Economic Union (EAEU) and Commonwealth of Independent States (CIS) countries would likely be the first to resume. Furthermore, he added that it is planned to open flights 90005 «to almost all countries» 90006 for business aviation. 90003 90002 Prime Minister Mikhail Mishustin had earlier instructed the Federal Air Transport Agency and Rospotrebnadzor to prepare, by Monday, June 8, plans for resuming flights.According to a government document, Mishustin asked the agencies to 90005 «analyze possible options for restoring air links with foreign countries.» 90006 90003 Also on rt.com Putin promises strong support for Russian businesses hurt by coronavirus crisis 90002 The head of the Ministry of Transport, Yevgeny Dietrich, told journalists on May 16 that he hoped international aviation could resume by mid-July, with domestic flights beginning their gradual recovery in mid-June.90003 90002 On March 27, with the threat of Covid-19 looming over the country, the Kremlin completely closed air traffic with other countries, with the exception of cargo and mail flights, as well as repatriation flights to and from Russia. Flights from countries initially hit hard by coronavirus, such as China and South Korea, had already been banned. 90003 90002 90025 90005 Like this story? Share it with a friend! 90006 90028 90003.90000 How and where to complain about «Post of Russia» 90001 90002 Only lazy people in our country do notspoke about such an organization as the «Post of Russia». Such reviews often reach real complaints: almost 40% of all claims submitted to Roskomnadzor are related to this organization. Of course, in justification it can be said that this is the largest postal network that we got from the Soviet past, but this statement can be parried — many simply do not know where to complain about the «Post of Russia».We will discuss this in more detail in the article. 90003 90004 The first method — an online complaint 90005 90002 Those who do not know where to complain about the «Post of Russia», but actively use the Internet, we advise you to apply with an e-mail. 90003 In the «public reception» on the official website of the organization 90008 90009 there is an opportunity to send a complaint, as they say, without leaving the computer. To do this, you will have to fill out a small questionnaire on the website, in which you will have to reflect the following information: 90010 90011 90002 Surname, first name, patronymic.90003 90014 90011 90002 The return e-mail address. 90003 90014 90011 Subject of treatment. 90014 90021 90010 90011 The text itself, which contains complaints. 90014 90021 90002 Before you write, we recommend first a goodall weigh, think, and then proceed to write a complaint. In no event can you write on emotions. When drafting a complaint, it is necessary to follow the general rules for the processing of documents. Limits the service and the number of characters — no more than 2000, so it’s better to laconically, but to argue the essence of the problem without insults and threats.Otherwise, you can run into unpleasant lawsuits. 90003 90002 And where else to complain about the «Post of Russia»? 90003 90004 Hotline — the second way 90005 90002 If there is no internet at hand, but want to decideproblems peacefully, so to speak, in pre-trial order, you can call the hotline phone 8-800-2005-888. Call to Russia for free from any type of device. Managers try to resolve the situation as much as possible and find a way out of the existing problem. 90003 90002 In addition, you can ask the employees themselves where to complain about «Post of Russia» (we indicated the phone number).We are sure — after such a question they will try to help you. 90003 90004 The third way is a letter to the central office of the company 90005 90002 Those who want to make their appeal more serious intentions can write an official complaint to the central office of the company: Moscow, Warsaw highway, 37. Postal code: 131,000. 90003 90002 An official appeal to the main office will tell the company about serious intentions to go further, if the problem is not resolved. 90003 90002 All three methods are attempts at a bilateralsettlement of a disputable situation.Next, let us examine the question of where to complain about the «Post of Russia». Roskomnadzor, Prosecutor’s Office, Rospotrebnadzor — these are the possible options. 90003 90004 Complaint in Roskomnadzor 90005 90002 All postal organizations in Russia are controlled by Roskomnadzor. This body can be submitted through the official portal of public services, if, of course, you are registered there. 90003 90002 If not — you can send an official letter to the central office at: Moscow, Kitaygorodsky Proezd, 7, 2.Postal code: 109074. 90003 90002 Most likely, from there the appeal will go to the local offices of the regional supervisory authority, but in any case, citizens are warned about this. 90003 90002 Thus, the main controlling body, where to complain about the «Russian Post», when the parcels hang, is Roskomnadzor. 90003 90004 Complaint to the prosecutor’s office 90005 90002 Complaint to the prosecutor’s office for various problems with «Post of Russia» should be written when other controlling bodies did not help.Rather, it is necessary to complain specifically about them for inaction and by a separate point to ask the prosecutor’s office to investigate the situation with the «Russian Post». 90003 90002 Special legal knowledge when writingThe application to this controlling body is not required. It is sufficient to provide a reasoned and detailed description of the problem, attaching, if possible, the necessary evidence (receipts, checks, notices, parcel numbers, etc.). 90003 90002 It is important to know that references to codes and regulations are not required when applying to the prosecutor’s office.90003 90004 Where to complain about «Mail of Russia» for rudeness 90005 90002 Unfortunately, there are often cases whenemployees of the «Post of Russia» are rude to their client. Of course, the management declares that it is struggling with this problem, but the dissatisfied citizens do not decrease from the actions of the employees. 90003 90002 Of course, you can understand people working there: very large loads, grandmothers constantly ask again, the blanks are corrupted due to clients ‘fault, low wages — but all this does not give the right to be rude to customers.90003 90002 On the question of where to complain about the «Russian Post», or rather, on a specific employee who has been rude to you, we will answer: 90003 90070 90011 In Rospotrebnadzor. In this case it is the competence of this controlling body, since the person who came to the post office — the consumer, the client, and his relations with employees are regulated by the Law «On Protection of Consumer Rights». 90014 90011 To the prosecutor’s office. But in cases of rudeness, we do not recommend contacting this state agency.As a rule, in this case, you can get an answer with the wording «according to your application, a check has been made, no measures of prosecutorial response are required.» This means that they have read your application, but this is all over. 90014 90011 To court. You can apply with a statement of claim in order to compensate for moral harm from incompetent actions of an employee who is rude to the client. 90014 90077 90004 Types of compensation 90005 90002 Few people know, but there is a special law on postal communication, as well as the rules under which you can receive compensation for harm in the form of compensation.They have different character: 90003 90010 90011 Property — for violation of the deadlines for sending postal items and money orders. For this, compensation is provided in the amount of 3 percent of the tariff for the service for each day of delay. 90014 90011 Moral — for violation of the rules of service andrudeness on the part of employees of the organization under the name «Russian Post». The amount of compensation for non-pecuniary damage is assigned by the court, therefore, a qualified claim can not be dispensed with.90014 90021 90004 Deadlines for responding to citizens ‘written requests 90005 90002 We hope, where to complain about the «Russian Post», it became clear. 90003 Now we will analyze such an important topic as the time frameresponse to written appeals (complaints) of citizens. As for the official claim to the organization «Russian Post», when it is received from the enterprise, there are 15 days during which they must conduct an internal check and / or punish the perpetrators or refuse to consider, citing a specific reason.In exceptional cases, they may extend this period for another 15 days, but they must always warn the applicant of such a decision, as well as its reasons. This is the first stage of pre-trial proceedings. 90002 As for written appeals to state bodies: the prosecutor’s office, the Federal Service for Supervision of Consumer Rights Protection and Roskomnadzor, all of them fall under the Federal Law «On written appeals of citizens». 90003 90002 According to the law, the supervisory authority within 30 days should consider, check and make a decision on the official application.90003 90002 Within the first 10 days from the state body, come a formal explanation of whether there will be a verification of the complaint or it is left without movement. During this time, the supervisory authorities request the basic necessary documents, communicate with the other party to the conflict. 90003 90002 After 30 days from the date of registration of the applicationcitizen, government agencies must deal with the situation and send a response. In exceptional cases, this period can be extended for another 30 days.In this case, the applicant shall be notified of such decision and of its reasons. 90003 .90000 Rospotrebnadzor — The Russian Reader 90001 90002 90003 Petersburg Governor Alexander Beglov (in mask, on right) visited the city’s Maternity Hospital No. 9 on May 3. Photo courtesy of Sever.Realii 90004 90005 90002 90003 Beglov Explains Outbreak at Vreden Center Through Failure of Employee to Self-Isolate After Returning from Turkey 90004 90009 Bumaga 90009 May 1, 2020 90005 90002 Speaking on TV channel 78, Governor Alexander Beglov claimed that the source of the coronavirus outbreak at the Vreden Traumatology and Orthopedics Institute in Petersburg was an employee who had returned from Turkey and failed to self-isolate.90005 90002 «Again, we’re talking about conscientiousness, about people’s other qualities. . . One employee at the Vreden Institute came back from Turkey. By law, he should have stayed home fourteen days in self-isolation. He went out on the fourth day, engaged in certain activities and, consequently, brought the infection into the hospital. And a large number of people were infected, on the order of 150 people. Naturally, the hospital had to be closed, «Beglov said. 90005 90002 Beglov noted that during this time, a large number of patients were discharged and released to other regions of the country, thus «spreading» the coronavirus.90005 90002 The governor did not directly respond to a question about whether any measures would be taken against the employee who did not self-isolate. «The law stipulates criminal liability. We have already opened five criminal cases. This is no a joke, «Beglov said. The governor also cited the closure of three maternity hospitals where women in labor «forgot to warn» staff about their recent trips. 90005 90002 The Vreden Institute of Traumatology and Orthopedics has been closed for quarantine since April 9 due to the coronavirus.Doctors reported a lack of personal protective equipment. There is no official information about the number of cases, but according to media reports, sixty out of 260 employees tested positive. TASS reports that 300 people at the hospital have been infected. 90005 90002 [. . .] 90005 90002 90003 Photo by Mikhail Ognev. Courtesy of 90026 Fontanka 90027 90004 90005 90002 90003 Presumption of Guilt: Petersburg Doctors Warned They Should Die from the Coronavirus Correctly 90004 90009 Alexander Yermakov 90009 Fontanka 90009 May 1, 2020 90005 90002 90026 Not all doctors infected with COVID-19 will receive financial compensation from the city.The municipal public health committee has made it possible to shift responsibility to health workers and thus save the municipal government money. 90027 90005 90002 The Smolny [Petersburg city hall] has given head physicians at the city’s hospitals the right to decide whether health professionals were «correctly» infected with the coronavirus or took ill due to their own negligence. Occupation health and safety experts see this as an acute conflict of interests and predict a wave of refusals to make cash payments to people whom President Putin has compared to soldiers fighting on the front line.90005 90002 The Smolny decided two weeks ago on the amount of lump-sum payments to health professionals who have suffered while treating patients with COVID-19. The death of a hospital or ambulance employee has been valued at one million rubles [approx. 12,000 euros]; disability, at 500,000 rubles [approx. 6,000 euros]; and infection with no particular health consequences, at 300,000 rubles [approx. 3,700 euros]. Thirty million rubles [approx. 368,000 euros] have been allocated for this purpose.The small matter of outlining the procedure for determining whether a health professional was a victim of the virus remained. The task was assigned to the city’s public health committee. 90005 90002 While the committee has been designing this procedure, Petersburg health professionals began contracting the coronavirus in large numbers and dying. As of April 30, around 250 cases of COVID-19 had been registered among the city’s doctors, paramedics, and orderlies. If each of these cases had resulted in compensation, Smolny’s thirty-million-ruble limit would now have been surpassed: eight million rubles would have been paid to the families of the dead, and 75 million rubles to infected health professionals [for a total of approx.981,000 euros]. 90005 90002 A few days ago, a draft order appeared on the public health committee’s website, establishing the procedure for recognizing a medical worker as a victim. The document indicated that the families of those who died with a confirmed diagnosis of COVID-19 would automatically receive payments. 90005 90002 On Friday, April 30, the final version of the document was published on the Smolny’s website. A significant addition has been made to it. The death certificate must cite the novel coronavirus infection as the cause of the medical worker’s death.If the medical worker died of concomitant diseases, their family can not claim compensation. As cynical as it might sound, the family of Sergei Beloshitsky, an emergency room anesthesiologist at the Alexander Hospital, would not have received the million rubles promised by Governor Beglov had Beloshitsky died after April 30. The death certificate lists pneumonia-induced cardiopulmonary failure as his cause of death. 90005 90002 «This item [on the exact cause of death] was added at the approval stage of the draft municipal government decree ‘On the procedure and conditions for providing lump-sum payments to injured medical workers’; it is a clarification, «90026 Fontanka 90027 was informed by the public health committee.90005 90002 According to the committee’s order, payment to infected health professionals is almost entirely contingent on the opinion of the head physician at the institution where the person works. 90005 90002 Medical workers must append a whole stack of documents to the compensation application, including-and this will be the main obstacle to receiving money-a «certification of injury caused by rendering assistance to sick patients.» 90005 90002 For a medical worker to obtain this certification, he or she will be subjected to an investigation carried out by a commission convened at the hospital where the infected person works.The commission will include the hospital’s deputy head physician, the worker’s immediate supervisor (for example, a department head), someone from the hospital’s occupational health and safety office, and a trade union member. 90005 90002 The hospital’s head physician will have to approve (or deny) the certification of injury. 90005 90002 The investigation must not merely confirm or deny that the health worker contracted the coronavirus in the line of duty (and not in the subway), but also name a specific factor, for example, violation of sanitary regulations, working conditions, failure of ventilation systems, or lack of personal protective equipment.In addition, the commission has the power to determine in percentages the degree of the medical worker’s own liability. 90005 90002 For example, on April 30, Sergei Sayapin, an emergency room anesthesiologist at the Pokrovskaya Hospital, filed an application to be certified injured as a result of having treated a patient with a confirmed case of COVID-19. Sayapin was infected and underwent treatment at the Botkin Infectious Disease Hospital. 90005 90002 The Pokrovskaya Hospital will investigate this claim.The investigation’s findings will be approved (or denied) by the head physician, Marina Bakholdina. Sayapin claims that he was infected due to a lack of personal protective equipment, which was allegedly not provided by Bakholdina. In order for Sayapin to be entitled to compensation in the amount of 300,000 rubles, his hospital’s head physician must declare herself guilty. 90005 90002 «No hospital director in their right mind will take responsibility and sign a certificate recognizing their employee as a victim,» said Oleg Shvalev, an occupational therapist and associate professor of occupational medicine at the Mechnikov Northwestern State Medical University.»Under the usual procedure for certifying occupational illnesses and injuries, an independent commission headed by an official from Rospotrebnadzor runs the investigation.» 90005 90002 It is obvious that head physicians are not interested in recognizing medical workers as victims. Rostrud (the Russian Federal Labor and Employment Service) has already proposed deeming each case of coronavirus infection an acute occupational illness, running an investigation (involving Rospotrebnadzor), and holding the management of medical institutions accountable.It is entirely possible that while a hospital’s own commission could deem individual medical workers guilty of their own infections (thus depriving them of the right to compensation from the Smolny), the social security disability assessment board would find the hospital liable. 90005 90002 A source at city hall told 90026 Fontanka 90027 that the city had already clearly decided on its method for counting COVID-19 cases and did not plan to change it. 90005 90002 «Our statistics include people who died from covid, not with covid,» the official said.»There are dozens of instances when patients with confirmed cases of the coronavirus have had cancer, heart failure, or pneumonia listed as their cause of death. The same method will be applied to medical professionals. » 90005 90002 The Petersburg public health committee confirmed that the death of every medical worker would be investigated by the commission for the analysis of deaths from influenza and severe forms of other SARS, including COVID-19. Only if the death certificate lists the cause of death as infection from the novel coronavirus will families of the deceased be eligible for compensation.»90005 90002 90026 Fontanka 90027 asked the Moscow health department how they keep their statistics. All patients with a positive test result for the novel coronavirus infection and a confirmed diagnosis of pneumonia are counted in Moscow. «The cause of death could be another concomitant disease, but it does not matter for our statistics,» an official at the department added. 90005 90002 According to the head of the working group on combating the coronavirus, Yevgeny Shlyakhto, director of the Almazov Medical Center, only half of the healthcare professionals in Petersburg who have fallen ill with COVID-19 contracted it directly through their work.Most likely, infected doctors working in non-specialized hospitals will not automatically be covered under the Smolny’s compensation order. 90005 90002 90003 Thanks to Dmitry Kalugin and Vadim Klebanov for the heads-up. Translated by the 90026 Russian Reader 90027 90004 90005 .